![]() ![]() The home had only one review, from a local, Epner says. Yet the stay was so difficult, that it forced a recalibration of how much emphasis he now places on guest reviews. I ended up with bed bugs.”īeyond that, Epner says the host’s friends would use the front lawn as a parking lot, and the host entered the (private) property unannounced several times.Īfter messaging several Airbnb customer service teams, Epner was eventually able to receive a refund. “We’re talking black mold all over the kitchen, hair all over the bedding. ![]() “It wasn’t clean, distinctly not clean,” Epner says. Of the many difficult stays in that time, one rental - a house in Ecuador - stands out. Jack Epner, a marketing consultant and digital nomad, has lived out of Airbnbs for more than four years. While there’s no way to avoid short-term rental surprises outright, many guests who have experienced them say there were warning signs they wished they had watched out for. While many of these stories offer little more than schadenfreude, others can act as instructive lessons for travelers looking to avoid similar pitfalls. The website Airbnbhell features hundreds of similar accounts, where things do not go as expected for short-term renters. Videos with the tag #AirbnbHorrorStory have more than 63 million views on TikTok, featuring guests venting about unclean properties and last-minute cancellations leaving them stranded. Yet Airbnb “horror stories” are a genre all their own. ![]() Many frequent travelers carry tales of delayed flights and disappointing hotel rooms. ![]()
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